About insideDM
Built for the shops that sell in the DMs.
insideDM gives shops that sell on Instagram and WhatsApp their own agents — to answer, sell and take payment in the chat, and to bring you the conversations that need you.
Where insideDM fits in your day
The same three parts the Help centre is filed by.
Getting startedSign up, connect Instagram and WhatsApp, add your products and payments, and switch your agent on.
Running your shopYour agents, your inbox, and the orders and payments coming in through the chat.
GrowingOffers, WhatsApp templates, follow-ups and ads that bring customers back.What your agents hold to
- Answers only from your shopYour products, prices and stock — never a guess. What it doesn’t know comes to you.
- You choose what waits for your OKReplies, orders and payment links can wait for you to approve them before they go out.
- Card details stay with the bankCustomers pay on Razorpay’s or Cashfree’s own page. Their card never passes through insideDM.
- Money going back is always yoursYour agent can take an order and a payment. Refunds and returns come to you.
The company
Who you’re dealing with, as registered.
- Registered name
- InsideDM Technologies Private Limited
- CIN
- U62099TS2026PTC221059
- Registered office
- 5-9-30/1/24-25, P Colony, Basheerbagh, Himayathnagar, Hyderabad 500029, Telangana, India
- Support
- support@insidedm.in
- Your personal data
- privacy@insidedm.in
- Phone
- +91 91299 30999
- A complaint
- The grievance officer