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13 guidesGetting startedQuick answers
The questions merchants ask us most, answered in a line — and the guide behind each one.
Press Connect with WhatsApp — in setup’s Channels step or in Set up › Connections — then sign in to Meta, pick or create your WhatsApp Business account and verify your number. Your number stays on the WhatsApp Business app, so you can answer from your phone or from insideDM.
Read the guide: Connect WhatsApp
- Your agentsWhen your agent should hand the chat to youWhat to keep for yourself, what to approve before it goes, how to take a chat over without making the customer repeat herself, and when to hand it back.2 Oct 2026 · 7 min read
- SellingCut cash-on-delivery returns before they shipA cash-on-delivery parcel that comes back costs you two trips and earns nothing. Here’s how to catch the risky ones before they leave.24 Sep 2026 · 6 min read
- WhatsAppWhatsApp offers people actually openPermission, approved templates, one offer per message, good timing and an easy way to stop — the habits that keep your offers welcome and your number healthy.8 Sep 2026 · 6 min read
- PaymentsGetting paid in the chat, the right wayConfirm the order, send one secure link, take UPI without checking screenshots, handle a failed payment calmly and close with a receipt.26 Aug 2026 · 7 min read
- GrowthTurn a first order into a regularThe messages that follow a first order — the thank-you, the delivery check-in, the review ask, rewards and the next offer — and when to send each.11 Aug 2026 · 6 min read