Instagram brings buyers in, WhatsApp is where they reply and buy — each works on its own, and together they sell more. Add Commerce when you’re ready to take orders and payments right in the chat. Every plan starts free.
Catch new buyers where they show up — comments, stories and DMs.
Close sales and keep buyers coming back on the channel they actually answer.
The full journey — win buyers on Instagram, close the sale on WhatsApp.
Sell inside the chat. Attaches to any plan — one channel or both.
Instagram ₹2,999/mo | WhatsApp ₹4,999/mo | Both ₹6,999/mo | |
|---|---|---|---|
| Instagram capture | |||
| Comment-to-DM & keyword replies | — | ||
| Story replies & mentions | — | ||
| Shoppable posts linked to your products | — | ||
| AI comment replies (you approve them) | — | ||
| Finds hot leads & starts the chat | — | ||
| WhatsApp conversion | |||
| Click-to-WhatsApp buttons & links | — | ||
| Campaigns & broadcasts | — | ||
| Abandoned-cart reminders | — | ||
| Back-in-stock alerts | — | ||
| COD confirmation (fewer returned orders) | — | ||
| Only sends to people who said yes | — | ||
| AI assistant | |||
| Conversations / month | 2,000 | 3,000 | 5,000 |
| AI credits / month | 25,000 | 35,000 | 60,000 |
| Answers from your real catalog (live price & stock) | |||
| Trained on your site, posts & FAQs | |||
| Shopify sync | |||
| Passes tricky chats to a human | |||
| Cross-channel (Both only) | |||
| Pass IG chats to WhatsApp, with permission | — | — | |
| See which post led to each sale | — | — | |
| One inbox & one revenue dashboard | — | — | |
| Commerce add-on | |||
| Payments in chat, orders marked paid, see which post made the sale & order nudges | +₹1,999/mo | +₹1,999/mo | +₹1,999/mo |
| Team & controls | |||
| Seats | 5 | 5 | 10 |
| Team inbox | |||
| Roles & permissions | |||
| Audit log | With export | ||
| Support | |||
| Support channel | Priority email & chat | ||
| Onboarding | Self-serve | Self-serve | Guided |
| Start free | Start free | Start free | |
Yes — that's the point. Instagram and WhatsApp are separate plans that each work fully on their own. Both is simply the bundle, priced under the two combined, and it unlocks the full loop: passing a chat from Instagram to WhatsApp (with the customer's permission), plus seeing which post led to each sale.
Everything about taking money inside the chat: payment links via Razorpay and Cashfree, payments automatically matched to the order and marked paid, a clear view of which post made the sale, and delivery, review and reorder nudges. It attaches to any plan — one channel or both — for one flat add-on price.
One customer thread in a rolling 24-hour window on your plan's channel. On the Both plan, a follower who comments on a reel, gets the DM, and checks out on WhatsApp the same day is one conversation — not three.
Credits track what the AI does for you: drafting replies, recommending products from your catalog, and spotting hot leads. Routine automations like comment-to-DM replies and campaign sends don't use credits.
No — Meta charges per-country rates for WhatsApp template conversations (marketing, utility, authentication). Those are billed at cost through your wallet, on every plan. Plan pricing covers the platform itself.
Yes. Add the second channel, move to the Both bundle, or attach and detach the Commerce add-on whenever you like — upgrades apply immediately with prorated billing, downgrades at the end of the cycle. Your data and history carry over either way.
Yes — InsideDM is built on the official Instagram and WhatsApp Business APIs. No unofficial clients, no shared logins, nothing that puts your account at risk.
Connect Instagram, WhatsApp and your store in minutes. Free to start — pay when the revenue shows up.