Chats and customers
Your inbox, taking a chat over, and the people who message you.
6 guides · 21 minutes in all
Every guide, in short
Each question in Chats and customers, answered in a line. Open one for the steps.
Go to Interaction › Conversations. Every chat from Instagram and WhatsApp sits in one list with the newest message at the top; press “Needs you” to see only the chats waiting for a person, then click one to read it and reply.
Read the guide: Find your way around your inbox