What is InsideDM?
A plain-language overview of what InsideDM does for your business.
InsideDM is an AI assistant for businesses that sell on Instagram and WhatsApp. It chats with your customers, answers their questions, recommends products, takes orders, collects payment, and hands the tricky conversations to you — so you never miss a sale, even while you sleep.
What it does
Think of it as three helpers rolled into one:
- Sells — recommends the right product, takes the order step by step, and sends a secure payment link so the whole sale happens inside the chat.
- Supports — answers the questions you get all day (price, sizes, delivery, returns) in seconds, in your brand's voice.
- Grows — replies to comments, turns them into DMs, makes your posts shoppable, and wins customers back with restock and follow-up nudges.
Where it works
InsideDM works across your Instagram comments, DMs, story replies and mentions, and on WhatsApp, where customers actually reply and pay. It recognises the same customer across both, so their history stays in one place.
It answers from your real catalog and policies — real prices, real stock, never guessed. If it isn't sure, it hands the chat to you instead of making something up.
You're always in control
The AI handles the routine; you step into any conversation whenever you want, and it goes quiet until you're done. Nothing embarrassing gets sent on your behalf — public comment replies wait for your approval.
Next steps
- Ready to set up? See Go live in four steps.
- Want to see it first? Explore the product or contact us for a demo.
Our team is happy to help — usually within one business day.