Answering and selling on WhatsApp
How InsideDM helps you sell, support and follow up on WhatsApp — the right way.
WhatsApp is the channel customers actually reply on. InsideDM helps you use it to sell and support — while keeping your number safe.
Answer questions 24/7
InsideDM replies to common questions — order status, delivery, returns — from your real information, in seconds, at any hour. "Where's my order?" gets answered from live data, without you lifting a finger.
Collect details without a form
Size, pincode, prepaid-or-COD — InsideDM asks and captures everything right in the chat, so nobody drops off filling a web form.
Send offers the right way
You can message customers about a drop or an offer — but only the people who said yes to hearing from you, using message formats WhatsApp has approved. That's what keeps your number in good standing.
Sending to people who didn't opt in is what gets numbers blocked. InsideDM leaves them out automatically, so you stay safe.
Win customers back
Delivery updates, review requests and restock nudges can go out on their own — bringing customers back for their next order.
Good to know
Some WhatsApp features roll out in stages as your account is set up. If you're not sure what's available on your plan, contact us and we'll walk you through it.
Our team is happy to help — usually within one business day.