See what your agents did

Activity: everything, newest first

Click Activity in the sidebar. It lists what customers did, what your agents did and what got paid. Use the tabs to narrow it down:

• All
• Conversations
• Commerce
• Growth
• Agent runs — every message your agents handled

Each agent run shows the customer’s message, where it came in (Instagram DM, Story reply or WhatsApp), what your agent understood it as, and how it ended:

• resolved by AI — handled with no person needed
• to you — handed to your team
• in progress — still going
• needs attention — the run didn’t finish; open it to see what happened

Things your agents set in motion, such as quotes, booking messages and follow-up messages, also appear here with how they ended. If one is waiting for you, clicking it opens it in Needs you.

Look inside one run

Click a run to open it. You’ll see how long it took, how confident your agent was, what it understood the message as and the steps it took. If it came to you, you’ll see why, after Handed to you —. Click Open conversation → to read the whole chat.

Change the time window

Activity uses the same window as your Overview. Pick 24h, 7d or 30d on the Performance card, or on Live flow in AI Studio › Overview. The line under the tabs says which window you’re looking at, for example “Newest first · the last 7 days”. Click Load older to see more.

Totals in AI Studio › Overview

Live flow shows four numbers for the window you pick, and updates every 30 seconds:

• Conversations handled
• Resolved by AI — finished with nothing handed to you
• Handed to you — passed to your team, with the chat summarised
• Waiting on reply — your side spoke last, and you’re waiting on the customer

Live ticker shows the latest runs as they happen. Hover over one to see what your agent did.

What your agents achieved shows results for 7 days, 30 days or 90 days: Sales enquiries, Support cases (including Resolved by your team and Resolved with no person), Feedback, Messages sent first and their replies, Orders from those messages, and Bookings. You see it if your role can view analytics.

One agent’s numbers

In AI Studio › Agents, each card shows that agent’s runs over the last 7 days. Sales also shows the chats it started from comments and stories, and Calls shows how many missed calls it messaged and how many got a reply. Click Manage to see that agent’s Runs · 7 days, how many of its chats were Resolved without a person, and how many of its replies are Waiting for approval.

If something’s not right

• “Agent runs could not be loaded” — click Retry.
• “The trace for this run is unavailable.” The steps couldn’t be loaded this time. Close the run and open it again.
• “No step detail was recorded for this run.” The outcome is still shown; there’s just no list of steps.
• A number shows “—” with “Waiting for live counters”. It’s still loading. Wait a moment.
• You don’t see what your agents set in motion. Your role can’t view conversations. Ask whoever manages your team for access.