WhatsApp is where your customers actually reply. It's also where a lot of sales quietly fall apart — the chat is going well, then you send a link to a website, and the customer disappears. The fix is to keep the whole sale inside the conversation.
Confirm the order in the chat
Before anything else, get the details straight, right there in the thread: product, size or variant, quantity, and delivery address. Keep it conversational — one question at a time — instead of dumping a form on them.
Send a secure payment link
Once the order is clear, send a payment link for the exact amount. The customer pays in a tap — UPI, cards or wallets — on a secure page.
Never ask for card or UPI details in the chat itself. Payment should always happen on a secure page from a trusted gateway. It protects your customer, and it protects your reputation.
Handle cash on delivery deliberately
COD is popular, but unconfirmed COD orders lead to returned parcels and wasted delivery costs. A quick confirmation step — "Shall I confirm your COD order for ₹1,499, delivering to Koramangala?" — cuts down on the ones that were never serious.
Send the confirmation automatically
The moment payment clears, send the confirmation. It reassures the customer, cuts down "did my order go through?" messages, and makes you look organised. Match each payment to its order so your records stay clean.
Keep the relationship going
The sale isn't the end. A delivery update, a "how did it go?" a week later, and a restock nudge down the line all bring the customer back — on the channel they already reply on.
InsideDM takes the order, sends the secure payment link, confirms it the moment it clears, and follows up — all inside WhatsApp. Learn more in How customers pay you in the chat, or start free.