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A regular holds up her own phone across the counter while the shop owner, laughing, wraps her purchase in tissue.
Loyalty · Instagram and WhatsApp

Points earned, checked and spent in the chat. No app, no card.

Customers join with one message, earn on every purchase — in the chat, at the counter, through your till — and spend what they’ve earned right there.

InstagramWhatsApp

One regular, start to finish

The first order becomes the second, in the same thread.

Scroll, or tap a move. The same customer, on Instagram and on WhatsApp.

InstagramWhatsApp

Join with one message

Earning points

Every purchase earns — an order in the chat, a payment over your UPI QR at the counter, a sale on your till. Customers join with one message. No app, no card, no account.

InstagramWhatsApp
Rewards · ProgrammeLive
How customers earn

Customers earn on every purchase, and can spend what they earn on the rewards you add below.

Points
5
for every ₹
Spent
100
Expire after (days)
365

A ₹100 purchase earns 5. Part-steps do not earn — ₹199 earns the same as ₹100.

Live. Purchases from now on will earn points.

A code, not a card

Spending points

A customer asks to use their points and gets a six-digit code. Your cashier types it as the reward changes hands — the points are spent the moment it succeeds, and the code never works twice.

InstagramWhatsApp
Rewards · What customers can spend their points on
RewardCostsHanded over
Nimbus case240Confirmed at the counter
₹500 off your next order500Applied automatically
Free engraving120Confirmed at the counter
Redeem a code

Type the six digits the customer shows you. Their points are spent the moment this succeeds, so only do it as you hand the reward over.

483 920Redeem

One code, one use

Offer codes

Send a regular an offer with a code of its own. The claim is checked against the customer and the order, and the same code never works twice.

InstagramWhatsApp
Rewards · OffersLive
₹300 off, this weekendNIMBUS300
One use per customerValid till SundayMembers onlyOrders over ₹2,000
Claims
+91 •••• 3210Applied · order #1044
+91 •••• 8804Applied · order #1046
+91 •••• 3210Refused · already used

It follows up on its own

Points that expire get a warning. A new tier gets a welcome.

A member who stopped earning gets a reminder that their points are still there. All of it inside the conversation they already have with you — never a cold blast.

InstagramWhatsApp
Follow-ups · on the rewards feed
Warn before points expireTell a member their points are about to run out, while they can still spend them.
Congratulate a new tierSay well done when a member moves up, and tell them what they just unlocked.
Nudge a member who stopped earningRemind somebody with a balance they have not touched that their points are still there.
Remind before a membership renewsMessage a week before the renewal date you keep on the contact, then again on the day.

Setup

A channel connected, and your sales flowing in.

Orders in the chat earn on their own. Register your UPI QR and connect your till, and the counter earns too — that’s where most of what your customers spend actually happens.

Instagram
Join · check · spend
WhatsApp
Join · check · spend
Razorpay
Counter QR earns
Loyverse
Your till earns
Shopify
Chat orders earn
WooCommerce
Chat orders earn

Where it goes next

Where it goes next

Tonight

Turn the first order into the second, tonight.

Free to start — your customers need nothing but the chat.InstagramWhatsApp