Change or cancel your plan

You can change plan any time, without asking anyone. Your chats, customers, products and orders stay exactly as they are.

Move up a plan

1. Go to Set up › Billing & usage › Plans and use the Pay switch to pick Monthly, Quarterly or Annually.
2. Choose Upgrade to Growth (or whichever plan you want) and check the amount next to Due now.
3. Choose Pay ₹… and switch, then enter your security code.
4. Approve the autopay in the Razorpay window, by UPI Autopay or card.

You pay only the difference for the days left in this cycle. For example, moving from Starter to Growth halfway through a month costs half of ₹2,000 — ₹1,000 + ₹180 GST — and then ₹3,538.82 a month from your renewal date. Your new agent slots are live straight away — the last screen offers to take you to them (for example, Choose your two new agents).

Coming from Free, you pay the first period of the new plan now, and your cycle starts today.

Move down a plan

1. On the Plans tab, choose Switch to Starter (or the plan you want).
2. If more agents are on than the new plan has room for, pick which ones stay on. The others switch off, keep their settings, and come back the moment you have room.
3. Check Refund for the unused days and Next charge, then choose Switch to Starter.
4. Enter your security code and approve the new autopay in Razorpay.

The refund goes back to the card or UPI account you paid with. Banks usually take 5–7 working days.

Change how often you pay

Set the Pay switch to the way you want to pay, then on your own plan’s card choose Pay quarterly instead (or annually, or monthly). Choose Switch to quarterly billing, enter your code and approve the new autopay. Your plan stays exactly as it is. Nothing is charged or refunded now — the new billing starts when the period you’ve already paid for ends.

Cancel (move to Free)

1. Choose Cancel renewal at the top of Billing & usage, or Move to Free on the Free card.
2. Check the date, then choose Move to Free on that date and enter your code.

Your plan keeps working in full until that date, then the workspace moves to Free and nothing is charged again. The period you’re in isn’t refunded. Free has one agent slot and one seat — choose which agent stays on in AI Studio › Agents.

Changed your mind? Choose Keep plan at the top of Billing & usage, then approve a new autopay — cancelling ended the old one.

If something’s not right

• “Your bank declined it.” Nothing changed and nothing was charged. Choose Try again — it’s safe.
• “Razorpay is still confirming.” Your bank approved it. The switch happens the moment Razorpay confirms, and you’re never charged twice.
• “That checkout expired. Start again — nothing was charged.”
• “Your renewal payment is overdue.” Everything keeps running while your bank retries. Choose Pay now to pay it yourself.
• “Your renewal didn’t go through.” Your plan stays on until the date shown. Choose Pay now to keep it.
• “Growth is paused.” The renewal wasn’t paid within the grace week, so the workspace is on Free. Choose Pay now and your plan comes straight back, with every agent you had on. Nothing is deleted.