What InsideDM does for your home decor brand.

She asks the price

“How long does it burn?” is answered with the candle

Your agent answers burn time, wax and what comes with it from your catalog — with the candle’s photo and price — so she knows exactly what she’s buying.

How it works
Nook & Co.
How long does the candle burn?
About 40 hours — hand-poured soy 🕯️
Does the lid come with it?
Yes — the stoneware lid is included.
Saanjh Soy Candle₹1,299 · 40-hour burn · in stock ✓
She pays by link

She pays without leaving the chat

Your agent sends a payment link the moment she says yes. She pays by UPI or card, and the order is recorded with her name and address.

How it works
Nook & Co.
Two please — one’s a gift
Lovely! Here’s your link — shipping’s free 🕯️
Saanjh Soy Candle × 2₹1,299 each · in stock ✓
Pay ₹2,598 · UPI / card
₹2,598 paid · order #N412
Your agent takes her order

A gift to another city is ordered in the chat, note and all

Your agent takes the gift message and the recipient’s address in the chat, so a candle for her mum in Pune is wrapped and on its way without a form.

How it works
Nook & Co.
Can you send one to my mum in Pune, gift-wrapped?
Of course — gift wrap’s free. What should the note say? 🎁
“Happy birthday, Ma” — to Lane 5, Koregaon Park
Order taken · gift-wrapped · note added · Koregaon Park, Pune
She comments on your Reel

A “Gifting this!!” on your Reel gets free gift wrap in her DMs

Your agent replies under the comment and DMs her the candle and its price, with free gift wrap, while the Reel is still fresh.

How it works
Nook & Co.
She commented “Gifting this!! 😍” on your Reel “Slow evenings”
Hi! Lovely — we gift-wrap every candle for free, with a note 🎁
Perfect, it’s for my mum!
Saanjh Soy Candle₹1,299 · free gift wrap
She’s told when it ships

She knows when her candles ship

When you mark an order sent, your agent tells her on WhatsApp with the tracking link — and answers “where is it?” without you.

How it works
Nook & Co.
Your two Saanjh candles have shipped 📦 They reach Pune on Thursday.
Can I track them?
Of course — here’s the tracking link for order #N412.
You send an offer

Your Diwali gifting offer reaches everyone who said yes

Send the festive offer on WhatsApp to the customers who agreed to hear from you, and your agent takes every gift order that comes back.

How it works
Nook & Co.
Sent to customers who said yes to updates
Diwali gifting 🪔 Order a Saanjh by Friday and it arrives gift-wrapped before Diwali.
Three please, for my team!
Saanjh Soy Candle × 3₹1,299 each · gift-wrapped
Pay ₹3,897 · UPI / card
₹3,897 paid · order #N419
Your agent asks for a review

Your agent asks for a review once it arrives

A few days after delivery, your agent asks how she likes the candle — and sends happy customers the link to leave a review.

How it works
Nook & Co.
Hi Isha! How are you finding your Saanjh candle? 🕯️
Love it — it burns so evenly!
So glad! Would you leave us a quick review? Here’s the link.
Review left · 5 stars
You take a chat over

A cracked glass comes straight to you

If a parcel arrives damaged, your agent says sorry and hands you the chat, summarised — a replacement or a refund is your call, never the agent’s.

How it works
Nook & Co.
One of my candles arrived cracked 😞 Can I get a refund?
I’m so sorry! I’ve passed this to the Nook & Co. team — they’ll reply right here.
Needs you · chat summarised

Let your agents take your gift orders.

Connect Instagram and WhatsApp, add your candles and gifting options, and your agents start answering, taking gift orders and following up. Free to start — no card needed.